Due to the nature of products sold and current COVID-19 pandemic, there is a NO RETURN POLICY.
Refunds are eligible based on certain criteria such as damaged good, spoilage, and missing package. There is NO REFUND on shipping fees. You’ll also need the receipt or proof of purchase.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
To request a refund or reshipment, you can contact us at firstname.lastname@example.org. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. If reshipment is approved, you will be notified with updated shipment information. Items sent back to us without first requesting a reshipment will not be accepted.
You can always contact us for any refund or reshipment question at email@example.com.